Contact - How to Reach Us
Questions, problems, feedback - there are various ways to contact Beep Beep Casino. This page gives you overview of all available contact channels, response times and what you can expect.
Live Chat - Fastest Option
24/7 live chat is best choice for most inquiries. You find chat button bottom right on every page - small speech bubble icon. One click opens chat window.
What Live Chat Does Well:
- Solve account problems (login difficulties, password reset)
- Clarify bonus questions
- Check payment status
- Troubleshoot technical problems
- Explain game rules
- Set or change limits
Wait Times:
Depends on time of day. At night (European time) fewer agents are online, you might wait 2-5 minutes. Evenings between 7-11 PM is peak time, then it can take 10 minutes. During day usually under 3 minutes.
Tip: Have your account details ready before starting chat - registered email, approximate time of problem, screenshots if relevant. This speeds up solution significantly.
Email Support
For more complex inquiries that can't be solved immediately, email is better suited. Official support email can be found in footer of website or in your account area.
When to Use Email Instead of Chat:
- When you need to send detailed explanations or long texts
- For verification problems with document uploads
- For formal complaints
- When you need written confirmation
- For legal or compliance questions
Response Time:
First response usually within 12-24 hours. On weekends it can take longer. Complex cases requiring consultation with other departments (e.g. payment team, compliance) can need 2-3 days until final resolution.
You get automatic confirmation that your email arrived, with ticket number. Keep this - it helps with follow-up if response takes too long.
VIP Support for Higher Levels
From Gold status in VIP program onwards you get personal account manager. That's direct contact person who knows you by name and treats you preferentially.
VIP Support Advantages:
- Direct contact via email or sometimes Telegram/WhatsApp
- Faster processing of requests
- More flexibility with special requests
- Proactive information about new bonuses and actions
- Help with larger withdrawals
Your account manager contacts you after climbing to Gold level. You get contact details then directly. VIP support isn't 24/7 - your manager has office hours, usually somewhere between 9am-6pm Central European time.
FAQ and Self-Help Resources
Before contacting support, check FAQ section on website. Many standard questions are already answered there:
- How long do withdrawals take?
- What documents do I need for verification?
- How do I activate bonus?
- What are wagering requirements?
- What payment methods are available?
FAQ is sorted by categories: Account, Payments, Bonuses, Games, Technical Problems. Search function helps you find relevant articles quickly.
Complaints and Escalation
If you're unsatisfied with standard support's solution, you can escalate. First ask for senior agent or team lead in chat. They have more authority and can often approve things normal agents aren't allowed to.
If that doesn't help, write to complaints department. Email address for this can be found in terms and conditions under "complaint management". Your complaint should contain:
- Your account details (email, possibly player ID)
- Exact description of problem
- What you already tried to solve it
- Communication with support (screenshots, ticket numbers)
- What you expect as solution
Complaints department must respond within 15 days according to license conditions. In practice usually comes response within week.
Official Company Data
For legal correspondence or formal inquiries:
Casino operator:
WoT N.V.
Registration number: 129742
Address: Kaya Richard J. Beaujon Z/N, Curaçao
License: Curaçao Gaming Control Board
Payment processing:
Limesco Limited
Registration number: HE 261682
Address: Arch. Makariou III, 155 PROTEAS HOUSE, 5th floor, 3026, Limassol, Cyprus
These addresses are for official mail. For normal support inquiries use channels mentioned above.
Tips for Effective Communication with Support
So your inquiry gets processed quickly and satisfactorily:
- Be specific: "My withdrawal from Jan 15 hasn't arrived" instead of "Where's my money?"
- Stay polite: even if frustrated - support agent isn't personally to blame
- Provide evidence: screenshots, transaction IDs, timestamps help enormously
- One problem per inquiry: not five different topics in one email
- Follow up if necessary: no response after 48 hours? Send friendly reminder
Support wants to help you - make it easy for them by providing all relevant info from start. Saves time for both sides.
Feedback and Improvement Suggestions
Have ideas how casino could improve? Want to suggest feature or point out bugs? There's no dedicated channel for this, but you can submit such feedback through normal support.
Realistically: most suggestions get acknowledged but not implemented. Casino receives hundreds of ideas per week. But if multiple players address same thing, chance increases it gets heard. So don't hesitate to give constructive feedback.
Summary - Which Channel for What?
| Issue | Best Channel | Response Time |
|---|---|---|
| Urgent account problems | Live chat | 2-10 minutes |
| Bonus questions | Live chat | Immediate |
| Verification problems | 12-24 hours | |
| Payment status | Live chat or email | Immediate / 12-24h |
| Formal complaints | Email complaints | 1-15 days |
| VIP inquiries | Account manager | Varies |
| Technical bugs | Email with details | 24-48 hours |
Social Media Channels
Beep Beep Casino is active on various social media platforms. New games get announced there, promotions shared, and sometimes support inquiries answered.
Available Channels:
Social media is not primary support channel. For urgent problems always use live chat or email. On social media responses can take days and personal account details should never be shared there.